Privacy policy

Who we are

Outlast Leads is an independently operated business offering exclusive, pre-qualified homeowner inquiries to contractors, reserved service areas, and separately scoped website and SEO services. This policy describes information handled through our website, inquiries, bookings and services.

Information we collect

We collect information you provide when contacting us, booking a consultation, discussing services or managing your account. This may include your name, business name, email, phone number, service area, project requirements, appointment details and correspondence. Messaging records may include your consent choice, its source and time, messages, delivery status and opt-out requests.

Homeowner inquiry records may include the homeowner’s name, contact details, property or project location, requested service, project context and timing. We use these details to assess and arrange an appropriate contractor handoff. Please provide only information relevant to your request, rather than sensitive personal or payment information in general inquiry fields.

Our website and embedded services may process technical data such as IP address, browser and device information, pages visited, referral information, cookies and similar identifiers. A booking or other third-party embed may collect information directly under its own privacy policy and settings.

How we use information

We use information to respond to requests, arrange consultations, assess service and territory fit, deliver agreed services, maintain account and consent records, resolve lead or delivery questions, and protect our systems. We use the contact details provided with a booking to arrange and discuss that consultation. With your optional SMS consent, we send service-related texts about consultations, account support and agreed contractor inquiry alerts. Promotional emails follow your separate email preferences. Providing a phone number or booking a call does not by itself subscribe you to text messages.

Homeowner handoffs and service providers

For a homeowner’s requested project, an exclusive inquiry handoff provides the relevant contact and project details to the chosen contractor. The contractor is responsible for its own handling of that information and project follow-up. This handoff is separate from contractor messaging preferences and does not transfer marketing consent.

Mobile information and SMS opt-in records are not sold or shared with third parties or affiliates for their marketing or promotional purposes. Messaging providers and support providers may process these records only to provide services on our behalf. Text-message consent remains specific to Outlast Leads and the purposes selected; it is not transferred to another sender.

We use service providers for CRM and scheduling, business email, website hosting, operational records and communications. These include HighLevel, Telnyx, our messaging integration provider Scale Automatically, Google Workspace, Cloudflare, Framer and Airtable, as applicable to the service. Providers may process information in other countries. We may also disclose information when required by law or reasonably necessary to address fraud, security concerns or protect rights.

Retention, security and your choices

We keep information for as long as needed for the purpose it was collected, our service relationship, consent and opt-out records, resolving disputes and applicable recordkeeping requirements. Retention varies by the type of record. We use reasonable safeguards appropriate to the information, but no storage or transmission method can be guaranteed secure.

You can ask about access, corrections or deletion, or raise a privacy concern, by emailing hello@outlastleads.com. We may need to verify your request and may retain records needed for legal, security or consent-compliance purposes. Available rights depend on your location. You can manage cookies through your browser, manage texts as described on our SMS program page, and unsubscribe from marketing email through the email’s unsubscribe link or by contacting us.

Policy updates

We may update this policy as our services or data practices change. The date on this page identifies the latest revision. Contact hello@outlastleads.com with questions about this policy.